Jawatan Kosong Sabah Officer-Operations (Malaysia) 11 January 2019
| Position : | Officer-Operations (Malaysia) |
| Company : | VFS (MALAYSIA) SDN. BHD. |
| Experience : | Min 3 years (Junior Executive) |
| Work Location : | Kuala Lumpur, Penang, Kota Kinabalu, Penang, Johor Bahru |
| Closing date : | 11 January 2019 |
Company Profile :
VFS (MALAYSIA) SDN. BHD.
Website : http://www.vfsglobal.com
Call Number :
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The world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide
Serving 60 client governments in 139 countries with 2675 Application Centres
Processed over 176 million applications since its inception in 2001
Worldwide operations certified ISO 9001:2008 for Quality Management System, ISO 27001:2013 for Information Security Management System, ISO 14001:2004 for Environmental Management System, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. The company is also appraised at People Capability Maturity Model (PCMM) Level 3, by the CMMI Institute, Carnegie Mellon University. VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.
With 2675 Application Centres and operations in 139 countries across five continents, VFS Global serves the interests of 60 client governments. The company has successfully processed over 176 million applications since its inception in 2001.
The company offers differentiated services and solutions to its client governments. Visa application processing and consular support services offer diplomatic missions an integrated process from submission to delivery. These services include operations, information and financial solutions for an end-to-end process, depending on specific consular requirements.
Drawing from its expertise and knowledge within the visa services domain, VFS Global also delivers a dependable and technologically supported framework for local and state governments globally through its portfolio of Citizen Services, aimed at enhancing customer experience in public services with an automated and seamless process. The organisation’s Identity Management solutions seek to provide efficient, secure and innovative biometrics-enabled services in a variety of application areas such as Border Control Management, National ID programmes, Trusted Traveller Programmes, and Foreigner Registration services.
VFS Global, which is headquartered in Dubai, UAE, has a Swiss parentage and is a portfolio company of EQT, a leading global private equity firm headquartered in Stockholm, Sweden. EQT has portfolio companies in Europe, Asia and North America, which collectively generate revenues of approximately EUR 19 billion annually with 110,000 employees. The Swiss-based Kuoni and Hugentobler Foundation also has a stake in VFS Global.
Officer-Operations (Malaysia)
Job description:
Responsibilities
- Work in an environment that requires front office and phone-based applicant interaction.
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Build a customer’s interest in the services and products offered by the company
- Take ownership of complaint and queries and proactively following through to resolution.
- Document scrutiny & collection for visa processing
- Handling customer/applicant queries personally or via email, telephone
- Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc
- Maintain & record all application data
- Handling of cash & bank related transactions if assigned
Requirements
- Minimum Diploma/Advanced/Higher/Graduate Diploma or Primary/Secondary School/SPM/"O" Level
- At least 3 Year(s) of working experience is required for this position.
- Preferably Senior Executive specialized in Customer Service or equivalent.
- Excellent English communication skills, both written and oral.
- Provide a high level of service to develop long-term customer relationships.
- Proficiency with basic computer functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment.
- Strong interpersonal skills; professional, courteous and empathetic
- Strong problem-solving skills and detail-oriented
- Ability to positively adjust to a rapidly changing environment
Interested candidates please submit your application through
For further detail and online application please, follow :